At Newkra, we strive to provide the best shopping experience for our customers. To ensure clarity and fairness, we have established the following Return and Refund Policy:
1. 7-Day Return Policy: Customers can initiate a return request within 7 days of receiving the product. Returns requested after this period will not be entertained.
2. Unboxing Video Requirement: To process a return request, customers must provide a clear and continuous unboxing video. This video should:
Show the sealed package before opening.
Capture the unboxing process in detail, including the condition of the product upon receipt.
Highlight any damage, defects, or discrepancies with the order.
3. Conditions for Return: Returns will only be accepted if:
The product is unused and in its original condition.
All tags, labels, and packaging materials are intact.
The unboxing video clearly supports the reason for the return.
4. Non-Returnable Items: Certain items, such as perishable goods, personalized products, and items marked as “non-returnable” on the product page, are not eligible for return.
5. Refund Process: Once the return is approved and the product is received at our facility:
A refund will be processed within 7-10 business days to the original payment method.
Alternatively, customers may choose to receive store credit for future purchases.
6. Return Shipping: The cost of return shipping will be borne by the customer unless the return is due to an error on our part (e.g., wrong or defective product).
7. Important Notes:
Returns without an unboxing video will not be processed.
BSS reserves the right to reject any return request that does not meet the above conditions.
For further assistance, customers can contact our support team at [insert contact details].
Thank you for shopping with Newkra. Your satisfaction is our priority!
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@newkra.com
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support@newkra.com questions related to refunds and returns.
